Hey there! Just a quick heads up - if you're not totally satisfied with your purchase, we totally get it. That's why we offer returns within 30 days of your delivery date! However, in order to receive a full refund, we kindly ask that you let us know you'll be returning your items within the first 14 days. If you need a bit more time to decide, no worries - you can still return your items up until the 30 day mark, but there may be additional fees. 

If for any reason you need to withdraw and return your goods, simply reach out to our friendly customer support team by filling out our online contact form at https://support.viaota.com. Once you've contacted us, we'll provide you with a return code and return address. Just make sure to use the return code when sending your items back to us at the address provided. We can only accept returns that include the return code and are delivered to the specified address. For more details, please visit https://viaota.com/terms.